CCIT Software Solutions Platform

Overview

CCIT Software Solutions needed more than a company website. This platform combines the public site, a client area and an employee system, all managed from one admin panel.

Clients follow their projects, open support tickets, download files and view invoices and subscriptions. Employees work on what they are assigned, with access limited by permissions. The whole platform is bilingual and has light and dark modes.

The challenge

The agency was handling projects, support, files, invoices and hiring across separate channels. They needed one system where clients can see progress and get support, staff can work on their assigned tasks, and the website content stays easy to update.

My role

I was responsible for every back-end process on the platform and for connecting the front-end design to the admin, client and employee panels.

Technical challenges

• Three audiences, one system. Admins, clients and employees each need their own views of the same projects, tickets and files.
• Permissions per module. Employees get access only to the modules and items they are assigned.
• Conversations on tickets. Tickets needed a messaging thread between the client, the admin and the assigned employee.
• Bilingual content. Pages and blog articles had to work in two languages, with light and dark themes.

Outcomes

The agency runs client projects, support, files, invoices, subscriptions and recruitment from one platform. Clients can see progress and talk to the team directly, and the website content is managed from the same admin panel.

Lessons learned

• Design permissions early when several types of users share data.
• A client area reduces support load when it answers the obvious questions.
• Reusable admin patterns, such as AJAX CRUD and image optimisation, speed up every new module.